Refund policy

Refund and Returns Policy

Last updated 12 August 2026.

Our 60-day guarantee

If Original Persimmon Soap does not work for you, contact us within 60 days of delivery and we will refund what you paid for the product. This applies to every order, including subscription renewals, not just your first.

You do not need to send the bar back. We do not accept used soap for hygiene reasons, so there is nothing to post and no return shipping cost to you.

How to request a refund

Email migueljaha6@gmail.com or use our Contact page. Include your order number and the email address you ordered with. We reply within one business day.

How refunds are paid

Approved refunds go back to the original payment method. Once we issue the refund, your bank or card provider usually takes 5 to 10 business days to post it. That timing is set by them, not by us.

We refund the product price. Original shipping charges are refunded where the order arrived damaged, was incorrect, or did not arrive.

Damaged, wrong or missing orders

Tell us within 30 days of the delivery date and we will replace the order or refund it in full including shipping. Photographs help but are not required.

Cancelling an order before it ships

Contact us as soon as you can. If the order has not been dispatched we will cancel it and refund you in full. Once it has shipped, the 60-day guarantee above applies instead.

Subscription renewals

Cancelling a subscription stops future orders. It does not by itself refund an order that has already been charged. If you also want a refund for a recent renewal, say so and we will do both.

If you were charged for a renewal you did not expect, contact us before opening a dispute with your bank. We will sort it out faster than they will.

Your statutory rights

This policy sits alongside your rights under applicable consumer law and does not replace them.